ScaFix terms of use

How to buy

On the web you can buy with a ScaFix account, which you create or sign in to before payment, or without signing in first. If you buy without an account, we create the account for the email address you enter in Stripe Checkout – or link the purchase to the account you already have at that address – and email you how to sign in. You choose Basic, Plus or Ultimate+ with annual or quarterly billing and pay by card or another payment method shown in Stripe Checkout. The full period is paid upfront. New web subscriptions are paid at purchase, with no trial. The exception is Plus with annual billing, which starts with one free day (see “One free day of Plus” below).

Basic includes 3D scaffolding, the complete parts list and the PDF report. Plus adds your logo to the 3D model and the PDF report. Plus and Ultimate+ include calculated scaffold and wall area in m² or ft². Ultimate+ also adds the studio with the map, quotes and company users, and removes ScaFix branding from the 3D model and the PDF report. The subscription page lists everything each plan includes before you pay.

The local price for the selected billing period shown is the final price in the displayed currency and includes VAT and other applicable taxes. The price and renewal terms are shown on the subscription page and in Stripe Checkout before you pay. Businesses can enter a company or VAT number in Stripe Checkout.

Subscriptions can also be bought in the iPhone app through Apple’s App Store. Apple’s terms and App Store prices then apply, and the subscription is managed in the App Store.

One free day of Plus

Plus with annual billing starts with one free day when you buy on the web (not in the iPhone app): on every page on scafix.app where you buy, with or without an account, and also from a separate campaign page on scafix.app.

You add your payment card in Stripe Checkout when you start. The free day lasts 24 hours. If you do not cancel before the 24 hours are up, the annual subscription starts and the amount shown before you started is charged automatically. If you came from a ScaFix ad while the ad offer runs, the amount for the first year is the ad price shown (it applies to the first payment), then the regular annual price. The renewal terms below then apply.

You cancel under Account → “Manage subscription”. If you cancel during the free day, access stops at once and you are not charged.

The free day is given once per customer. If the account, email address or card has had a ScaFix trial or subscription before, there is no free day. On the campaign page, a signed-in account with such history cannot start the free day. Otherwise, for a purchase without an account, a signed-in account with such history on the other pages or a card used before, Plus starts as a paid annual subscription and the annual price (or the ad price for the first year) is charged at once, as Stripe Checkout also says before you pay. The withdrawal period runs from the day you started.

Renewal, cancellation and upgrades

The subscription renews automatically for another period of the same length at the same price until you cancel. You cancel under Account → “Manage subscription”, which opens the Stripe customer portal. Cancellation takes effect at the end of the period you have paid for, and you keep access until then.

If you move to a higher plan, you confirm the change in Stripe. Stripe takes the unused part of the period you have already paid for into account and shows the amount before you confirm.

Deleting your account does not end the subscription automatically. Cancel the subscription before you delete the account.

Right of withdrawal

If you buy as a consumer, you may withdraw from the contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day the contract was concluded, which is the day you paid.

To withdraw, email support@scafix.app with a clear statement that you are withdrawing from the contract. It is enough to send it before the period expires. You may use the withdrawal form below, but you do not have to. Please include the email address your account and purchase use.

If you withdraw, we refund all payments received from you without undue delay and no later than 14 days after we receive your notice. We use the same means of payment as for the purchase, and you pay no fee for the refund.

If you asked for the subscription to start during the withdrawal period, you pay an amount in proportion to what was provided until you told us you were withdrawing, compared with the full contract period. For a subscription, that means the days you had access.

Purchases in the App Store are handled by Apple; ask Apple for a refund.

One account, signed in on one device at a time

A valid purchase unlocks the corresponding plan on the web and in the iPhone app when both use the same ScaFix account. Signed-in projects, including measurements and project settings, sync between web and iOS. The web app’s parts inventory remains web-only.

A paid subscription can only be signed in on one device at a time. If you sign in on another device or in another browser, the previous one is signed out automatically. If colleagues need their own access, the Ultimate+ owner can buy extra users.

Do not start a second subscription if the account already has paid access.

Ultimate+: extra users and cloud storage

The subscription owner buys extra seats at the price and in the currency shown before purchase. New seats follow the owner’s annual or quarterly billing period and are paid from their purchase date. Previously purchased seats keep their agreed period. A seat can be reassigned to a colleague; the previous user then loses that seat. Renewal can be stopped. When the owner ends Ultimate+, seat renewal also stops; already paid seats remain valid for their own paid periods.

Ultimate+ projects, customer details, company profile and pricing settings sync in compressed form to Firebase under your account. The browser keeps a local working copy. Wait for “Saved to cloud” before switching devices; offline changes sync when the connection returns. Concurrent changes require you to choose a version. You can send separate project copies to active team members. Deleting a project syncs across your devices but does not delete copies sent to colleagues. You can also download your own backups.

Seller and contact

The seller is Ole Emil Frikstad Urstad (ScaFix). Send questions about purchases, cancellation, withdrawal or these terms to support@scafix.app.

Older subscriptions

Subscriptions and trials started earlier keep the price and terms confirmed at purchase. Cancelling such a trial stops access immediately, without a charge.

Earlier purchases made without an account, where payment came before the account was created, also keep the terms of the purchase. After payment we create an account for the email address you entered in Stripe Checkout – or link the purchase to the account you already have at that address – and send you an email to choose a password. The purchase can always be claimed for your account, and it is never refunded or cancelled because it has not been claimed. If the purchase cannot be linked to an account automatically, it remains active: a trial continues, and you are charged as agreed when it ends. You can activate the purchase at any time by signing in with the email address you used in Stripe Checkout, or ask support for help.

White Label is no longer sold as a separate subscription. Existing White Label subscriptions renew on their own terms and remove ScaFix branding from the 3D model and the PDF report.